Enterprise platforms generate events that matter to different stakeholders. A trainer needs to know their session summary is ready. An administrator needs to know a license is approaching its limit. An organisation manager needs to know how many sessions were delivered this month. Without a notification system, this information sits in dashboards that nobody checks often enough.
Push vs. Pull
Dashboards are pull-based: users must actively visit them to see new information. Notifications are push-based: information comes to the user. For time-sensitive events — a session just ended, a license is about to expire, a new team member has been added — push notifications ensure timely awareness.
What to Notify
Effective notification systems are selective. Not every event deserves a notification. The events that matter for a training translation platform include: session completion with AI summary, license quota approaching limits, new user added to organisation, monthly usage reports, and system announcements. Over-notification causes notification fatigue; under-notification causes missed information.
Email + In-App
The most effective approach combines in-app notifications (visible when the user next logs in) with email notifications (delivered immediately for time-sensitive events). Session summaries are emailed to the trainer immediately after the session ends. License alerts appear both in-app and via email. The user doesn't need to be logged in to receive important information.